Frequently Asked Questions
1. How do I wholesale order?
Please fill in this form with your business details and you will receive a wholesale code. Use this code at the checkout for wholesale pricing, (excludes shipping).
Customer accounts can be created via the login on the home page.
(Please note that we are unable to change your password for you, but after clicking the link on the homepage, you can click Forgot password? to send yourself a password reset email. This link expires after 24 hours.)
2. Is there a minimum order quantity?
No. You can order whatever quantity you need.
First Order? We recommend you choose from one of our Assorted Packs to experience a cross section of designs.
Or select from our separate categories.
3. Can I order cards with cello sleeves?
Yes! Tick the check box at the checkout and your cards will be enclosed in sleeves for you.
4. The card I want is “sold out”.
Sometimes we have a few extras available that aren’t shown on our website. Please drop us a message.
We can also
include requested designs in the next print run, with a little notice.
quote on a custom print run, (minimum quantities apply).
5. Can I commission my own design or change a design?
Yes, we’re here to help you and your business with what you need. Please email jcallawaydesigns@gmail.com
6. What are the postage costs?
Australia
A flat rate of $12 on all orders Australia wide.
New Zealand
A flat rate of $20 on all international orders.
*You are responsible for any and all importation charges, taxes and duties in the country where the order is to be delivered.
7. How are my cards posted and how long will it take?
Once payment is received your cards will be shipped via Australia Post. Most orders will come with a tracking number, emailed to you upon dispatch.
(Smaller orders may be shipped as large letters so please allow a few extra days for your order to arrive).
*For custom designs please allow 2-3 weeks for our printer to work his magic.
8. What if my cards are faulty or damaged?
At J. Callaway Designs we pack every order with great care, so you receive your cards safe and sound.
*We will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
9. Can I get a refund or change an order?
Please email as soon as possible to chat further. If you purchased one of our products from a stockist contact them directly or refer to their returns policy.
10. What payment methods are there?
We accept the following :
Credit Card through Stripe, Applepay or PayPal
or
Bank Transfer
Please drop us an email, with your product wish list and we’ll get back to you within 24hours with an invoice and direct transfer details.
Finally…
Display Stands
There are many card stand options from rotary to tiered. We recommend looking for a stand that accommodates 130mm x 130mm cards that will fit within your particular space. Our example was obtained from Shop for Shops.
Colours
Please be aware that there may be slight differences in the colour in your cards from what you see on your monitor. We have made every effort to display accurate colours but this may depend on your computer monitor, so please keep this in mind.
Pricing
Prices are shown at retail pricing. Our wholesale customers can enjoy a discount with our wholesale code used at the checkout.
Prices are subject to change without notice.
Privacy
When you place an order it will be necessary for you to also submit personal details including name, mailing address, phone number and email address. If an item is sold out we may need to contact you, via email or phone, regarding your order.
We love sharing the latest cards with our customers so we may also contact you via email to share our new designs. If you would prefer not to receive new card design emails please let us know.
We will not share any of your personal information with any third party.